Making a positive difference in our community



From visiting our clean water treatment works to speakers talking to local community groups - we have lots of opportunities for customers to see and hear first hand about our work.

Our education programme



We always try to be a good neighbour and take our role in the community almost as seriously as we take providing our clean and waste water services.

Our volunteering programme

Our community principles

The Kelda Group provides local communities with much more than just high-quality water and sewerage services.

We have an extensive engagement programme, providing support and help-in-kind to a wide variety of different organisations across the communities we serve. These partnerships are of enormous important to us in terms of forging stronger links and by making a tangible and positive difference to the quality of people's lives.

We provide this support in three key areas:

  • Education - through educating young people and local communities on the value of what we do.
  • Environment - playing a key role as one of Yorkshire's largest landowners in enhancing the natural and build environment.
  • Empowerment - providing opportunities for our colleagues to share skills with the local community through employee supported volunteering.

We aim to do this by:

  • Providing a range of educational visits into our industry, strongly aligned to the National Curriculum, through our education and outreach programme.
    Raising awareness of our capital investment programme through open days, customer events and community presentations.
  • Educating customer groups through our campaign work on key issues relevant to the water industry.
  • Supporting local communities through our employee supported volunteering programme.
  • Providing financial support through our employee fundraising team to local and regional charities, and by offering Payroll Giving opportunities
  • Recognising vulnerable customers through our Helping Hands register, providing guidance and support in respect of bill payment, and raising awareness of bogus caller issues.
  • Communicating widely, where possible, throughout the delivery of capital investment work to deliver the best possible solution whilst minimising disruption to customers.
  • Managing our impact on the local environment through our investments to coastal and river water quality, by reducing our carbon footprint, creating more of our own energy and by developing a plan to manage water supplies in the event of a drought.
  • By developing sustainable environmental and community partnerships and through regular liaison with key stakeholders throughout the region and industry.