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Q. How do I get a copy of the Annual and Interim Report?
A. You can either download a copy of the report from the website, or you can request a hard copy by completing the application form.



Q. Should I invest in Kelda Group plc?
A. Under the Financial Services and Markets Act 2000, we are not authorised to provide advice to investors on share dealing. For advice on dealing, please contact your stockbroker or independent financial adviser.



Q. I have questions about tax on my shares and/or dividends - who should I direct them to?
A. Your financial adviser, stockbroker or accountant.



Q. I bought shares in Kelda Group plc several years ago, but cannot remember what price I paid. I now need this information to complete my tax return. Where can I get hold of the original share price?
A. Please contact the Kelda Group's Shareholder Information Office on Freephone 0800 919303.



Q. Why did Kelda Group plc change its name from Yorkshire Water plc?
A. The Company changed its name on 4 August 1999 following a corporate re-branding exercise. 'Kelda' is a Nordic word for spring or source of water.



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