Retain Premier League status in Business in the Community's
Business in the Environment Index.
Complete stage 2 of our Biodiversity Action Plan by April
2007.
Implement an Environmental Management System for for Kelda
Water Services by December 2006.
Continue our 2005-2010 £227m capital investment plans to
meet the requirements of the new Freshwater Fish Directive, aimed
at reducing ammonia levels to protect river life.
Begin implementing a 5 year land and recreation strategy to
help delight customers around our region.
Society
Develop a new social marketing initiative based on stakeholder
views, with the aim of launching it in 2007/8.
Continue to encourage managers to take up significant external
leadership roles.
Promote enjoyment, health and recreation under our 'Only
Available in Yorkshire' banner.
Promote water conservation through a customer roadshow.
Consolidate the company's volunteering programme.
Expand our Swimcare campaign, supporting swimming lessons for
children, following a new partnership with the Amateur Swimming
Association.
Our People
Develop a proposal aimed at giving colleagues across the
business a greater understanding of the company's society
aspirations.
Invest around £250,000 in creating a 'better place to
work' for our employees.
Continue to modernise our recruitment and induction
processes.
Develop diversity awareness through the 'Clearly the Best
Talent' project.
Continue to develop clear leadership under the sponsorship of
the Leadership Development Group.
Launch a programme to increase individual awareness and
knowledge of health and safety behaviours in our waste water
business unit.
Our Customers
Target investment in our sewerage system to reduce the level of
sewer flooding experienced by customers.
Review and introduce a customer communication process for all
planned repair and maintenance work.
Further develop proactive written communications with customers
during or following an incident.
Our Service Partners
Continue to encourage joint community-based volunteering
initiatives with service partners to foster closer working.
Building on the success of previous years, involve our partners
in Yorkshire Water's Business Excellence Awards and support
business unit partner events.
Review the transfer of information from service partners to
Yorkshire Water with the goal of reducing the current average time
of 35 minutes.
Take a proactive lead with capital partners on the health and
safety aspects of our investment programme.
Kelda Targets and Performance
The 2005 Ofwat performance league table confirms:
Yorkshire Water has reduced leakage by 45% over the last 10
years.
The number of properties in Yorkshire and Humberside suffering
from poor water pressure has been reduced to 155.
The number of properties experiencing sewer flooding has been
almost halved since 1998.
All billing enquiries are handled within 5 days.
99.8% of all written complaints are dealt with within 10
days.
Further details of our targets and performance in all of the above
areas can be found in this
document (PDF - 39 KB, opens in a new window).
