Our strategy

What we focus on

Kelda's strategy remains unchanged.  Our focus is on improving the efficiency and performance of our core businesses, using our expertise in water and waste water services to develop long term, non-regulated income streams which add shareholder value.

Our shareholders

We are committed to creating enduring shareholder value by a focus on efficiency in everything we do. Our goal is to deliver consistently good financial results by out-performing regulatory and other financial targets and delivering efficiencies across the group. We will achieve this by sharing best practice, employing world-class technology and growing our non-regulated activities.

Our customers

Our aim is to provide a quality of service which is significantly better than any other utility and at a price which represents good value for money. To achieve this we will aim to design our service fron the outside in, considering the customers' points of view and eliminating service failures. This will lead to improved financial and operational performance and an enjoyable customer experience.

Our people

Kelda employs over 3,600 people. Our aim is to create a great place to work, a good work-life balance and the opportunity to make a real difference. We want to attract and retain the best people, with performance and contribution recognised and rewarded and success celebrated as part of our culture.

Environmental leadership

Kelda deals with environmental issues as diverse as catchment management, sustainable water management and river water and bathing water standards. Our performance affects all customers and everyone who lives in the regions we serve. Our aim is to achieve 100% compliance with legal and regulatory obligations and to go beyond compliance where the benefits exceed the cost.

Society

Our aim is to make a difference to society, opening up land for public enjoyment and promoting the the value of water for health and nutrition in schools. 30% of our people are involved in community volunteering and external leadership roles and in influencing matters relating to water.

Service partners 

Kelda works in close partnership with its service providers.  Our aim is to achieve win-win-win, which means better customer service, lower costs and healthy profits for all.  To make this happen, we are looking to set clear expectations and encourage new ideas and innovation.

 Our Values

• Respect - Respect for all stakeholders of our business. Our customers, the communities we serve and the environment, suppliers and contractors, regulators, shareholders, our families and each other.

• Responsibility - Recognising that we are in business for the long term.

• Resourcefulness - Getting the best out of our resources and the situations that present themselves.

• Teamwork - Recognising that we will achieve more, at better value, and faster through teamwork.