Our strategy is simple. We focus on delivering value by providing
quality water and waste water services.
One of the continuing features of our strategy is that it works.
Our strategy has resulted in Kelda progressing to become one of the
most efficient companies in the sector. Our objective is to
maintain our focus on performance, which we believe to be in the
best interests of our shareholders and customers.
Our water and waste water services deliver significant benefits and
underpin the social and economic wellbeing of the communities in
which we operate. Yet we are not complacent. Our 3,300 employees
constantly strive to improve the services we provide to our
customers.
In addition, we will continue to use our core skills in water and
waste water management to help grow our non regulated businesses.
The focus remains on developing long term, low risk, secure income
streams with potential for increased activity in the future.
We have established a solid platform from which the continuation of
our strategy will provide growth in the future. The price reviews
which are in progress in the UK and US will present significant
challenges. The strategy behind our plan is to provide a fair and
balanced approach with the aim of providing best value to customers
while securing the financial and operational sustainability of the
business. Our focus will ensure we are well placed to maximise the
opportunities which will arise from these price reviews.
What we focus on
Our shareholders
We are committed to creating enduring shareholder value by a focus
on efficiency in everything we do. Our goal is to deliver
consistently good financial results by out-performing regulatory
and other financial targets and delivering efficiencies across the
group. We will achieve this by sharing best practice, employing
world-class technology and growing our non-regulated
activities.
Our customers
Our aim is to provide a quality of service which is significantly
better than any other utility and at a price which represents good
value for money. To achieve this we will always consider the
customers’ point of view and exceed customers’
expectations wherever possible. This will lead to improved
financial and operational performance and an enjoyable customer
experience.
Our people
Kelda employs over 3,600 people. Our aim is to create a great place
to work, a good work-life balance and the opportunity to make a
real difference. We want to attract and retain the best people,
with performance and contribution recognised and rewarded and
success celebrated as part of our culture.
Environmental leadership
Kelda deals with environmental issues as diverse as catchment
management, sustainable water management and river water and
bathing water standards. Our performance affects all customers and
everyone who lives in the regions we serve. Our aim is to achieve
100% compliance with legal and regulatory obligations and to go
beyond compliance where the benefits exceed the cost.
Society
Our aim is to make a difference to society, opening up land for
public enjoyment and promoting the value of water and health in
schools. Over 30% of our people are involved in community
volunteering and external leadership roles and in influencing
matters relating to water.
Service partners
Kelda works in close partnership with its service providers. Our
aim is to achieve win-win-win, which means better customer service,
lower costs and healthy profits for all. To make this happen, we
are looking to set clear expectations and encourage new ideas and
innovation.
