Our People and Culture

We strive to create a positive working environment for all our people. Creating a culture that aspires and support people leads to the best possible service for our clients. To ensure a better working environment for our people we:

• Protect the business and promote successful employee relations

• Attract, select and retain the best people

• Enhance business performance by maximising individual, team and organisational potential through skills development

• Ensure our people understand how they can make a difference and feel valued for their contribution

• Drive excellent standards and performance to ensure the health, safety and wellbeing of all our people.

Learn more about our commitment to building a better working environment through our Workplace Management Targets and Outturns.


Our Workplace Management Targets for 2017/18:

Workplace Management (17/18) Target
Employee Engagement Score 70%
Lost-Time Injury Rate 20
Leadership H & S audits 300
Apprentices, Graduates & Trainees 58


Our Workplace Management Targets for 2016/17:

Workplace Management (16/17) Target Outturn
Employee Trust Score 70% 77% 
Lost Time Injury Rate (LTIR) 23 31
Leadership H&S Audits 300 394
Near Miss Incident Rate (NMIR) 973 1054.30

Apprentices, Graduates & Trainees recruited

160 apprentices by 2020 8 apprentices employed during year
My skills/Competency Framework Competency framework in place for all technical roles by March 2018  on track